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Terms & Conditions

Terms and Conditions

 

Last Updated: 02/11/2025

 

Welcome to Magic Creative Media(“Company,” “we,” “our,” or “us”). By using our phone answering service, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use our service.

 

1. Service Description

 

Our AI-powered phone answering service (“Service”) provides automated call handling for businesses. The Service may include call routing, voicemail transcription, and other related features.

 

2. User Responsibilities

 

By using our Service, you agree to:

Provide accurate and up-to-date information.

Use the Service for legitimate business purposes.

Not misuse, abuse, or interfere with the Service.

 

Not use the Service for illegal, fraudulent, or unauthorized purposes.

 

We are not responsible for any damages or losses resulting from misuse of the Service.

 

3. Limitations of Liability

 

We strive to provide a reliable Service, but we do not guarantee that it will be uninterrupted or error-free. We are not responsible for:

• Service interruptions due to technical issues 

   beyond our control.

• Incorrect call routing due to inaccurate 

   information provided by the user.

• Any loss of data, revenue, or business resulting 

   from Service failure.

 

4. Fees and Payments

 

• Fees for the Service will be outlined in your 

   agreement with us.

• Failure to make payments may result in 

   suspension or termination of the Service.

• We reserve the right to modify pricing with prior 

   notice.

 

5. Privacy and Data Protection

 

We respect your privacy and handle your data according to our Privacy Policy.

 

Call recordings and transcriptions may be stored for quality assurance and improvement.

We do not sell or share your data with third parties without consent, except as required by law.

 

6. Termination of Service

 

We reserve the right to terminate or suspend the Service if you violate these Terms and Conditions. You may also cancel your subscription at any time, subject to any applicable cancellation fees.

 

7. Changes to Terms

 

We may update these Terms and Conditions from time to time. Continued use of the Service after changes are made constitutes acceptance of the new Terms.

 

8. Contact Information

 

For any questions or concerns regarding these Terms, please contact us at:

info@creativemagicai.com

.

By using our Service, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Privacy Statement

Last Updated: 02/10/2025

At Magic Creative Media ("Company," "we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Statement outlines how we collect, use, and safeguard your information when you use our phone answering service.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, and any other details provided by you.

  • Call Data: Call recordings, voicemail transcriptions, and related metadata.

  • Technical Data: IP address, device type, and usage logs.

2. How We Use Your Information

We use the collected information for:

  • Providing and improving our Service.

  • Responding to inquiries and customer support requests.

  • Ensuring security, fraud prevention, and compliance with legal obligations.

  • Internal analytics and performance monitoring.

3. Data Sharing and Disclosure

We do not sell or rent your data. However, we may share your information with:

  • Service Providers: Third-party vendors who assist in operating our Service.

  • Legal Authorities: When required by law or to protect our rights and users.

  • Business Transfers: In case of a merger, acquisition, or sale of assets.

4. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain collected data as long as necessary for business purposes or as required by law. Call recordings and transcriptions are stored securely and deleted based on our data retention policy.

6. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access, correct, or delete your data.

  • Restrict or object to data processing.

  • Withdraw consent where applicable.

To exercise your rights, contact us at info@creativemagicai.com.

7. Third-Party Links

Our Service may contain links to external sites. We are not responsible for the privacy practices of third parties and encourage you to review their policies.

8. Changes to This Privacy Statement

We may update this Privacy Statement periodically. Any changes will be posted on this page with an updated revision date. Continued use of our Service constitutes acceptance of the revised policy.

9. Contact Information

For any questions or concerns regarding this Privacy Statement, please contact us at: info@creativemagicai.com

By using our Service, you acknowledge that you have read, understood, and agree to this Privacy Statement.

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